Automatic buyer replies
Automatically reply to common questions from buyers.
Customer support
Organize your shop’s buyer support.
Seed Customer Service is designed for TikTok Shop sellers and the teams that support their buyers.
Explore features
What the app does
Seed Customer Service is designed for TikTok Shop sellers and the teams that support their buyers. It helps them handle recurring questions, answer order status inquiries, and organize after-sales cases that need a person’s attention. The app handles routine replies so the support team can spend more time on conversations that require judgment.
Order status replies
Look up order status to answer in the conversation.
After-sales classification
Identify the issue and route it to the right team.
Human handoff
Escalate cases that need a person’s judgment.
Dashboard preview
The screenshots show simulated interfaces with fictional data.
Privacy and permissions
After the seller authorizes the app, customer service access is used to read buyer conversations and send replies through the platform. Read-only order access is used to retrieve the status needed for a response without changing the order. The app reads only necessary data from the authorized shop. Operational data is stored on the seller’s own servers, and buyer personal information is kept only for as long as necessary to provide support.
Sellers can revoke access. To request access to, correction of, or deletion of personal data, contact the email address below.
Terms of service
The app is for authorized sellers and their teams. Use it only for shops you are authorized to manage and in accordance with TikTok Shop rules. Sellers are responsible for their decisions and for reviewing actions taken in their accounts.
Features depend on the permissions granted and platform availability. Sellers can stop using the app and revoke access. For questions about these terms or use of the app, write to the address below.